Logistics and Customer Service

The Logistics and Customer Service is the gateway for requesting and reserving on-site A/V Services support in campus spaces.  Our goal is to provide a friendly and intuitive experience for requesting technology for classes and events.  Once a request is received, we’ll start the process of making sure the event’s technology needs are met. The L&CS group can meet with event organizers to go over the logistics of their event either by phone, in-person or via Zoom meeting.  Our team will make sure any questions or concerns are answered and will make sure the event organizer is informed of any technical updates that may impact their event.  Once all information is gathered, the process continues to the Broadcast Center and Class and Events Technology Support managers who will assign the event to one of their trained technicians and videographers.